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FAQ
This page compiles frequently asked questions about Haru Energy’s services and solar and battery storage solutions. We hope it helps answer any questions you may have.
If you can’t find what you’re looking for, feel free to reach out to us by phone or through our contact form — we’re always happy to help.
If you can’t find what you’re looking for, feel free to reach out to us by phone or through our contact form — we’re always happy to help.
Are eStat Hawaii / Haru Energy affiliated with Taiyo Solar Solutions?
No. eStat Hawaii Inc., dba Haru Energy is not affiliated with Taiyo Solar Solutions, Inc. (formerly Haru Services Inc.) and has no agreement to subcontract with, jointly perform work, or guarantee Taiyo Solar’s services. If your PV system was installed by eStat Hawaii / Haru Energy, your included limited warranty does not cover any work performed by Taiyo Solar.
How will I know I’m working with Haru Energy or former Haru Service staff?
Our customer service representatives and technicians will clearly identify themselves as eStat/Haru Energy staff during all interactions.
What should I do if I’m unsure who installed or services my system?
Contact us. We’re happy to help you determine your installer, service coverage, and available support options.
Contact form
Thank you for your interest!
If you have any questions or concerns—whether you’d like to learn more, see our products, or request a quote—please feel free to contact us! One of our representatives will get back to you based on the nature of your inquiry.
If you have any questions or concerns—whether you’d like to learn more, see our products, or request a quote—please feel free to contact us! One of our representatives will get back to you based on the nature of your inquiry.
Phone Number
Hours: Weekdays 9:00 AM–5:00 PM
Privacy Policy
Last Updated:June 4, 2026
Welcome to Haru Energy website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.haru.energy/] or use our services.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you. This includes:
・Contact Information: Name, email address, phone number, and physical address.
・Property & Utility Information: To provide accurate solar feasibility assessments and savings estimates, we collect details about your property, including roof characteristics, and utility usage history (such as your electric bills and data from Hawaiian Electric Company or other local utilities).
・Financial Information: If you apply for solar financing, leases, or Power Purchase Agreements (PPAs) through us, we or our financing partners may collect credit history, income information, and billing details.
・Automatically Collected Data: IP address, browser type, cookies, and usage data when you navigate our website.
2. How We Use Your Information
We use the collected information for the following business purposes:
・To conduct solar site assessments, energy consultations, and design customized solar systems.
・To process and submit interconnection applications with local utility companies (e.g., HECO) and solar permits with local county governments.
・To facilitate financing approvals with third-party solar lenders.
・To coordinate the installation, inspection, and maintenance of your solar energy system.
To communicate with you regarding project updates, customer service, or promotional offers.
To comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. We may share your information only with trusted parties as necessary to deliver our services:
・Third-Party Contractors: Licensed solar installers, engineers, or subcontractors performing work on your property.
・Utility & Government Authorities: Hawaiian Electric (HECO) and county permitting offices to obtain necessary system approvals.
・Financing Partners: Designated financial institutions to process your solar loan or lease application.
・Legal Requirements: When required by law or to protect our rights.
Mobile Information Sharing (10DLC Compliance):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Text and Voice Communications (TCPA Consent)
By providing your phone number on our website, you expressly consent to receive communications from us, including phone calls, automated text messages (SMS/MMS), and artificial or prerecorded voice messages regarding your solar consultation, project status, or marketing promotions. Consent is not a condition of purchase. Message and data rates may apply. You may opt-out at any time by replying “STOP” to any text message.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or data storage technology can be guaranteed 100% secure.
6. Your Rights and Choices
Depending on applicable laws, you may have the right to access, correct, or request the deletion of your personal information. You can also opt-out of receiving marketing emails by clicking the “unsubscribe” link, or text communications by replying “STOP”.
7. Contact Us
Haru Energy Inc.
Email:info@haru.energy
Address:1287 Kalani St #204, Honolulu HAwaii, 96817
Phone:808-744-0922
Last Updated:June 4, 2026
Welcome to Haru Energy website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.haru.energy/] or use our services.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you. This includes:
・Contact Information: Name, email address, phone number, and physical address.
・Property & Utility Information: To provide accurate solar feasibility assessments and savings estimates, we collect details about your property, including roof characteristics, and utility usage history (such as your electric bills and data from Hawaiian Electric Company or other local utilities).
・Financial Information: If you apply for solar financing, leases, or Power Purchase Agreements (PPAs) through us, we or our financing partners may collect credit history, income information, and billing details.
・Automatically Collected Data: IP address, browser type, cookies, and usage data when you navigate our website.
2. How We Use Your Information
We use the collected information for the following business purposes:
・To conduct solar site assessments, energy consultations, and design customized solar systems.
・To process and submit interconnection applications with local utility companies (e.g., HECO) and solar permits with local county governments.
・To facilitate financing approvals with third-party solar lenders.
・To coordinate the installation, inspection, and maintenance of your solar energy system.
To communicate with you regarding project updates, customer service, or promotional offers.
To comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. We may share your information only with trusted parties as necessary to deliver our services:
・Third-Party Contractors: Licensed solar installers, engineers, or subcontractors performing work on your property.
・Utility & Government Authorities: Hawaiian Electric (HECO) and county permitting offices to obtain necessary system approvals.
・Financing Partners: Designated financial institutions to process your solar loan or lease application.
・Legal Requirements: When required by law or to protect our rights.
Mobile Information Sharing (10DLC Compliance):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Text and Voice Communications (TCPA Consent)
By providing your phone number on our website, you expressly consent to receive communications from us, including phone calls, automated text messages (SMS/MMS), and artificial or prerecorded voice messages regarding your solar consultation, project status, or marketing promotions. Consent is not a condition of purchase. Message and data rates may apply. You may opt-out at any time by replying “STOP” to any text message.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or data storage technology can be guaranteed 100% secure.
6. Your Rights and Choices
Depending on applicable laws, you may have the right to access, correct, or request the deletion of your personal information. You can also opt-out of receiving marketing emails by clicking the “unsubscribe” link, or text communications by replying “STOP”.
7. Contact Us
Haru Energy Inc.
Email:info@haru.energy
Address:1287 Kalani St #204, Honolulu HAwaii, 96817
Phone:808-744-0922
By clicking “Review the contact and send”, you agree to our Privacy Policy and Terms of Use. You also provide your express written consent for Haru Energy to contact you at the phone number and email provided above via phone calls, automated text messages (SMS/MMS), or artificial/prerecorded voice messages for marketing purposes or solar project updates. Consent is not a condition of purchase. Message and data rates may apply. Text STOP to opt-out at any time.